As a reminder, we're just days away from launching the refreshed Frontline Learning Center and Support experience!
To complete these enhancements, the Frontline Learning Center and Support Ticketing System will be temporarily unavailable beginning Thursday, July 23rd, 2026, at 9:00 PM ET through Friday, July 24th, 2026, at 9:00 AM ET.
When services return, you'll enjoy a refreshed experience designed to make it even easier to access learning resources, submit support cases, and manage your support interactions.
Watch this quick 1-minute video to see how your previous ticket numbers map to the new case numbers, making it easy to find and reference your support history. The video also demonstrates how to quickly provide updates to Support directly on your cases, helping us keep your requests moving forward as efficiently as possible.
While we don't anticipate any issues during this planned maintenance window, we understand that urgent situations can arise. If you experience a critical issue that cannot wait until the new Support experience is available, please contact our Support team at: supporturgent@frontlineed.com. This mailbox will be actively monitored throughout the maintenance window to ensure urgent production issues receive prompt attention.
Thank you for your patience and partnership as we introduce these exciting improvements. We look forward to welcoming you to the new Frontline Learning Center and Support experience on Friday, July 24th!