Account Management

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This article describes various ways of managing your account.

If Your Account Is Locked

If you are unsuccessful after 5 attempts to sign in to ProgressBook, the system automatically locks your account. Wait 10 minutes, and then try again.

Retrieving Forgotten Username

If you have forgotten your username and you have an email address associated with your ProgressBook account, you can request that the system email it to you.

NoteIf you are required to log in using your Google account, you cannot request to retrieve a forgotten username. This procedure only functions for standard ProgressBook accounts.
  1. Using the "Sign In" screen, click Forgot your user name or Password?
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  1. The "Account Recovery" screen displays. Select the I forgot my user name radio button.
  2. Enter the email address associated with your ProgressBook account in the Please enter email field.
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  1. Click Continue. A message displays indicating that an email containing your username has been sent to you.
  2. Go to your email account to retrieve your forgotten username.

Resetting Your Password

If you have forgotten your password and you have an email address associated with your ProgressBook account, you can request that the system email you instructions describing how to reset it.

If you know your current password but want to change it, refer to the Changing Password article.
NoteIf you are required to log in using your Google account, you cannot request to reset a password. This procedure only functions for standard ProgressBook accounts. You must reset your password with Google. Additionally, if you do not have an email address associated with your account, your parent or teacher can reset your password for you.
  1. Using the login screen, click Forgot your username or Password?
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  1. The "Account Recovery" screen displays. Select the I forgot my password radio button.
  2. Enter your user name in the Please enter user name field.
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  1. Click Continue. A message displays indicating that an email containing instructions for resetting your password has been sent to you.
  2. Go to your email account, open the reset password email, and then click the link to reset your password.
  3. Using the "Password Reset" screen, enter your ProgressBook account username in the Username field.
  4. Enter a new password in the New Password field.
    • Passwords must contain 1 letter, 1 number, and be between 8 and 50 characters inclusive. The password is case sensitive and cannot match your username.
  5. Re-enter your password in the Re-enter New Password field.  
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  1. Click Reset Password. The "Sign In" screen displays, and an email is sent to your account indicting your password has been changed.